Contact
Contact Billy Royal Saddle
Orders, warranty and fit questions each have a different right answer. Pick yours below and you will be pointed to the desk that can actually settle it.
Where to go
Send your question to the right desk
Billy Royal saddles are sold through Amazon and supported by Schneiders Saddlery. Match your question to a route and skip the back-and-forth.
Your question
Route 1 / Orders
Amazon orders, shipping and returns
Anything tied to an order you placed on Amazon, such as delivery tracking, a missing package, a return or a size exchange, goes through Amazon. Check the return window shown on your Amazon order before you ship anything back.
- Where is my package?
- I need to return or exchange an item
- The item that arrived is not what I ordered
Route 2 / Support
Product support and warranty
Billy Royal product support and warranty questions go to Schneiders Saddlery customer service. Have your model name and clear photos ready, and read the warranty wording on your listing first, since coverage differs by model.
- A defect or damage on a saddle I received
- What my model's warranty covers
- Hardware, stitching or tree concerns
Route 3 / Fit
Fit and model questions about this site
Unsure which model, seat size or bars suit your horse? Send the details through the form. Replies draw on the published listing specs and the guides on this site, and nobody here can inspect your horse in person.
- Which model suits my horse's back
- Seat size or gullet width
- Comparing two Billy Royal listings
Before you write
Have these six things ready
A message with the model, the measurements and a few clear photos usually gets a useful first reply. A message without them usually gets a question back.
Self-serve
Answers worth reading before you write
Six guides from the Billy Royal library cover most of the questions that reach support, from fit checks and gullet width to warranty wording and used-saddle records.
- Fit
Saddle Fit Check
Run the withers, bar-contact and levelness checks on your own horse, then read the sweat pattern after a ride.
Read the guide - Fit
Gullet Width and Saddle Bars
What the numbers on a listing mean, and why a gullet width alone does not guarantee fit.
Read the guide - Support
Billy Royal Saddle Warranty
What listings say about a lifetime warranty on the tree for some saddles, and what remains unconfirmed.
Read the guide - Support
Identify a Used or Vintage Saddle
Where to find stamps, what to record, and why no public serial decoder exists.
Read the guide - Orders
Buying Billy Royal on Amazon
Check the brand and variant, and learn the right channel for returns and size exchanges.
Read the guide - Support
Where Billy Royal Saddles Are Made
Saddles from Mexico, some Hermann Oak tack from the USA, and why origin differs by product.
Read the guide
Fit questions start with the horse.
Write to the site
Ask about size, fit or a model
Tell us the saddle, your horse and what you are trying to decide. Replies about fit and model questions are sent by email.
This site cannot see or change Amazon orders. For delivery, returns or an order that has not arrived, use Your Orders on Amazon.
Contact questions
Before you write: quick answers
Short answers to what readers ask most about replies, serial numbers, size exchanges, warranty and late orders.
Back to the tack room
Question answered? Pick up where you left off
With your seat size and tree width settled, the full Billy Royal range of saddles, headstalls, reins and pads is in the Amazon store. Prefer to read first? The guide library covers fit, care and warranty.
The saddle store
Browse the current Billy Royal listings and check the size and brand line on each one.
The guide library
Guides on seat size, gullet and bars, leather care and what the warranty wording covers.
As an Amazon Associate I earn from qualifying purchases.